shipping, delivery + returns
Please select your products carefully as we do not grant refunds or accept returns for change of mind.
We ship domestically within Australia and internationally. Your orders will be dispatched and posted within 3 working days.
Once dispatched, shipping time will vary depending on the type of shipping selected. Standard shipping parcels are sent via Australia Post or other registered shipping companies of our choosing at a cost shown at the time of ordering. Express shipping parcels are sent via Australia Post or other registered shipping companies of our choosing at a cost shown at the time of ordering.
International shipping parcels are sent via Australia Post or other registered shipping companies of our choosing at a cost shown at the time of ordering.
Australia Post or other registered shipping companies may require a signature. If you request a parcel be left unattended, you acknowledge that you do so at your own risk. Once a parcel has been delivered to your nominated address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear. We can redeliver parcels where the address is incomplete, or has been incorrectly provided, however this will incur a new delivery charge.
Please note that the delivery times specified are approximate and as provided by Australia Post or other shipping companies. We cannot guarantee these delivery times.
We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within [7] days of receiving them in the mail.
We will arrange with you for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund.
We will refund any postage costs required to return faulty or damaged items.
